[OPENING]
4-25-2013 3-20-59 PMAs I was sitting at one of my offices away from home (Brig O’Doon), I decided to ask a gentleman sitting next to me if he knew what a Virtual Assistant was. He didn’t (AND he worked for Hewlitt Packard). Perfect opportunity. I told him a virtual assistant was anyone who assisted someone virtually. He said that made perfect sense. Smart guy – not everyone clicks on the idea right away. Great person to ask what he would want in a Virtual Assistant.
First thing was
[Memorandum of Understanding – see last post, Part 1]
Next
[Time Zones – see last post, Part 2]
Communicating
[see last post, Part 3]
Feedback
[see last post, Part 4]
Comments from others include:
What type of cell phone do you have?
The concern was that if you had different cell phone accounts, there may be too many minutes used by the client. I would like to mention that it won’t be a problem for your VA (or certainly shouldn’t be) – I’m talking about a client that may be concerned about using up their minutes. Skype is the answer. You don’t have to use the video aspect of it – and I rarely do – but it’s free and is always my preferred method because if I’m speaking with a client, I can easily share my screen – or theirs – to look at something we may be discussing. Skype can be on your phone also, but would use your data, so that may be an issue as well.
What are you going to do?
This is something that should be discussed during your first contact with a potential VA. But what if you know you need help, but are not sure what it is that a VA can do for you? That’s where your VA should be able to help. Also, before your first meeting, take a week to make a list of everything you do, then review your list and see what it is that YOU have to do, and discuss your list with your VA.
After hours / emergency help / weekend help
Again, something to be discussed when you decide what type of assistance you need and when.
Resume
It’s absolutely fine to ask your VA to produce a resume so you know the background your VA is coming from, how long they’ve been in business, etc.
That about covers it. Questions? Give a shout – I’m happy to discuss them with you.
Nickey Hollenbach Personal Touch Concierge Service, LLC info@ptconciergeservice.com 484-919-0637 www.ptconciergeservice.com
Virtual Caffeine 